FAQ

Q1: What payment options do you offer?

A1: For the convenience of our customers, we provide a cash-on-delivery service for all orders.

Q2: Do you have any shipping charges?

A2: We are pleased to offer free shipping on all orders.

Q3: How long does it take to receive my order?

A3: We dispatch all orders within 24 hours of placement. While we strive to deliver within 7 working days, please be aware that unforeseen circumstances may impact delivery times

Q4: What is your return and exchange policy?

A4: You can initiate a return or exchange within 3 days of receiving your order if the item is different from what you ordered. For size or design issues, we offer an exchange option. Please contact our Customer Support team for assistance. or you can visit our Return and Exchange Policy Page

Q5: How can I contact Customer Support?

A5: You can reach our Customer Support team through live chat on our website, WhatsApp, or email. We are here to assist you with any inquiries, concerns, or the initiation of returns/exchanges.

Q6: Are your products made from pure fabrics?

A6: Yes, we are committed to using pure fabrics. Our dedication to quality ensures that each garment reflects the luxurious feel and timeless elegance that Rani Wear, stands for.

Q7: What happens if I receive the wrong item?

A7: If you receive an item different from your order, please contact Customer Support within 3 days. We will guide you through the return/exchange process.

Q8: Can I open the parcel before making the payment with COD?

A8: As per courier Policy & regulations, parcels cannot be opened before payment However, we offer a reliable return/exchange policy for any issues.

Q9: What should I do if I face issues with the delivered item?

A9: If you encounter issues with the delivered item, contact Customer Support immediately. We'll guide you through the process to address the problem promptly

Q10: Do you have a physical store?

A10: Currently, we operate exclusively online, and we do not have a physical store, You can explore our collection on our website.